Al-shorifi

Dishonest lady employee

Hi, I want to explain my bad experience with BMW company , I bring my car for a programme recall + diagnose, they took my car and after few hours they phoned me and they told me that the engine mount need to be replace and it cost £170 , I told them ok fix it please they told me that I cant take the car until next day. Next day Friday they sent me a video about the car status and this video make me in doubt because they show me one small scratch is about 1 -2 cm and they told me that is a damage !! I was shocked ! this is not important to tell about scratch! After few hours the phoned me that the car is ready for me, I paid the money and I left the company at the end of day work. When I back home I shocked when I see a water and fog inside the headlight( right) when I checked the headlight I found out that is broken in the side near the engine. On Saturday I went to company to tell them about the broken headlight but someone told me that no manger is avaible come back on Monday. On Monday I went to the company again, a manager lady come and talked to me and I explained the problem to her the problem, she was very rude and I think her name is Kelly, she is not listen and she denies that the problem is not the company fault. I asked her how you know that is not your fault? She said we have CCtv. I asked her if she checked the cctv ? She said no! So why you said is not the company fault and how you judge and insist without investigation !! . I told her this is BMW Company is not a cheap garage and I choose you and pay money doesnt matter how much because I trust the company, she replied with a rude tone you not coming to us for that reason, you come because it is a recall and it is free!! I told her I just paid £ 170 and I show her the invoice . She said ok I will check the cctv and we will phone you later, I told her I have another problem as well is the check health report of my car they gave me ,I noticed that the scratch which mentioned in the video was written in the report! I show her the photo of the scratch and I asked her if this a damage? She told me scratches and damages are the same! And I told her if in future I want to sell my car, the person who will buy the car will ask me about what mention in report, do you think he will believe me the scratch was the same that mentioned in the report, she told me DO NOT SHOW THEM THE REPORT! I told her this is service history of the car of course they will ask about it. She whant me to be dishonest she learn me how to cheat people!! She advises me to hide this report when I sell my car and at the same time she wants me to believe that she does not hide what happened in my car when they had the car. How can I trust her and the company who employee her . People who work in car auctions and grages are more honest than her. I swear that all what happened I swear by everything I believe in,she said to me that. I ask her that there are another small scratches diffrent areas in the car, why you only insist on this scratch which was in the same area that I found the headlight broken?. She told me I don’t know After that I left the company and they sent an email telling me that the problem in headlight is not their fault. I will never give up and I will make complain about this bad servies and behavior of this lady. Please my advice to all people who think to go the BMW company DO NOT TRUST THEM! 2- If you go to them to buy something they treat gently and they smile but if the make a mistake in your car they will not tell you and if you come to them to discuss the problem they will deny and treat you with rude behavior. This small message for any head manager in BMW Swansea Branch or outside swansea who has authority over this branch of BMW and if he want to know about what happened with me and this dishonest employer lady in swansea BMW He/ she can check the cctv on Monday 17/10/2022 about 09:50 am and there was another lady and addition to two employers on desks you can ask them and investigate about what happened. If you want see photos go to google bmw swansea review