M

Extremely slow and very unprofessional

I purchased MB GLC300d in August 2022 (2years old vehicle) and the vehicle was not ready for the appointment (not cleaned, valeted). The boot cover was damaged I have been promised it will be fixed when I collect a vehicle in a week time. Natasha was the only person involved in the whole sale process and to be fair she was not the most responsive person. After 2-3 weeks the vehicle supposed to be ready for collection. I arrived at agreed time and had to wait for 45min for MOT. Also the screw has been found in the tyre… I had to travel 1hr next day again. And the boot cover was not fixed. Now after 2 months still haven’t heard back from Natasha despite I’ve been promised several times I will receive it soon. Lots of lies, promises but all received was unprofessional service for a car that costed me £40k. Avoid at all time.