Daniel

Cb125r

I fulfilled my dream of buying a CB125R, I was in doubt weather it was worth buying a new bike versus a used bike as I do not know much about mechanics I opted for a new bike I did not want a used bike and ending up with the stress of the bike braking or having any issues. A friend that owns the sabe bike recommended that I purchase my bike where he purchased his “Chiswick Honda”, despite this branch being an hour and a half from my house I followed his recommendation and purchased the CB125R from Chiswick Honda with the understanding that buying with Honda I have the guarantee of receiving quality service and maintenance on my bike, My friend attested that costumer service was fantastic, and I testified this with the sales team whom were fenomenal - Robert assisted me during all the steps of my purchase from my first visit to the day I collected my bike and this made me feel secure in my choice. However my dream has turned into a nightmare- my bike came with a manufacturer problem - after putting the bike in neutral it does not go back to first gear, it catches the clutch only goes to first gear after pressing the clutch many times. My friend who recommended Honda and owns the same bike I own advised me that Honda would look at this and fix it he recommended me to mention this on my first service , I was also informed by Honda that when I had my first service this would be looked at, resolving this issue indefinitely. I took my bike to another authorised Honda in Wimbledon for my first service as the chiswick branch had no available appointments, I explained the small but very irritating problem and they explained to me that they “only do the service and any issues I had to consult the branch where I purchased the bike.” I thought this was odd as my bike is brand new but nonetheless i booked in at Chiswick and they said they were not able to find the problem they said they were able to ride and still there was no issue (even though i was there and saw that the bike did not leave the workstation at any moment to analyse this issue) I pleased explaining that though this seams like a small issue it is embarrasing in traffic, as every time I stop at a traffic light other drivers get impatient and honk at me nonstop because the bike wont change gears from neutral to first. They gave me “advice fit for a new rider” “simply be more aggressive in traffic, if they honk at you show your middle finger and cuss them out” to which I responded that I did not buy a brand new bike to have to go through these situations, however they said there was nothing the could do. The problem continued to be an issue and the same friend that recommended honda Chiswick said I should insist to have this looked at as afterall this is why I PAID for a new bike for the peace of mind and its unacceptable that they refused to fix it. I even tried riding my friend’s bike to see if this is a trait of this bike in general and I could attest to the difference and see for myself that his bike does not have this issue. I took the bike to a mechanic of my trust for some advice based on the issue I have been having since purchasing the bike and he said that likely the mechanism inside the gear box is slightly in the wrong position and this is why it does not change gears smoothly, but he said he would not fix it himself as that would make me loose my guarantee from Honda. I called honda Chiswick once again, and i was told to take this bike over again for it to be checked. This was when i had the displeasure of meeting Mike Milton who is disrespectful, extremely rude and sarcastic. He assured my this was normal that he couldn’t re design the bike to please me, he repeated multiple times “what do you want me to say, you were here last week and the other guy said the same thing and now you are wasting my time and my mechanics time again, I have already said this is normal” in summary if you are in doubt of where to buy your bike and weather it should be a new or used bike you should buy it used or DO NOT BUY AT HONDA CHISWICK you will pay a lot more on service (£85.00) just for an oil change which costs £20.00 at other mechanics, and they don’t fix problems with the bike. For the first time I must say it is not worth paying more for a new bike. I bought the bike from Honda to avoid headaches and have peace of mind that the bike would be at the hand of good mechanics if ever needed and now I know that this is not the case 👎🏻👎🏻