Shaun G

Terrible service.. avoid at all costs...

Hunts motorcycles Manchester I recently paid a deposit on a BMW GSA and as I live on the south coast I was told that the bike would be delivered to me fully detailed and the bike had a full service history after a wait of 3 weeks the bike was delivered but not as described on their website. There was no evidence of the service history and their delivery driver who is employed by them also looked and was unable to find the bikes history, the driver then called the office and I also spoke to the office and the history still could not be located. Also the condition of the bike was poorly prepared and I was informed that the person responsible for the valeting of the bike wasn't in the previous week to have prepared it. So I then spoke to the office whose attitude was if I didn't like the bike I could send it back and my deposit would be refunded to me. After the deposit hadn't been returned after a week I called Hunts motorcycles who informed me that they would not return my refund and that it's not their fault the service history wasn't present even though their employee couldn't find it as well as myself. On the subject of the bikes cleanliness their take on this was it was alright ( we obviously have a very different idea of what levels of cleanliness is on a £12,000 bike). They are now claiming that they have "found" the service history for the bike which seems quite concerning that it has suddenly appeared. Please don't make my mistake and save your money and time and find a dealer with better customer care than Hunts motorcycles.