Muhammad C

Don’t go to Audi Listers Birmingham

Hi, When I went to purchase the car, I was advised by the dealership this car is going to be a sound purchase which will give me endless years of hassle free driving. On 05.10.18 I purchased the vehicle on finance for a 5-year period. One year later, on 17.09.19, the vehicle suddenly stopped and was stuck in 'limp mode'. I contacted Audi Listers where I was informed that the gearbox had failed. The vehicle was repaired under the warranty which was under effect until 04.10.21. Furthermore, I was informed by Listers that the vehicle was due for its annual service. On 01.11.19 the vehicle was taken for service and cleared. I was not charged due to it being the vehicles first service. A few months later, in 2020 the vehicle's engine began to make a ticking noise. I was told by Listers that an issue with the turbo was the source of the noise. The issue was subsequently repaired under warranty- though I did not receive paper work. Some months later, the vehicle began displaying various electrical faults with the stop/start system as well as window controls and LCD display. Similarly, the vehicle was repaired under warranty by listers, to which I yet again was not given paper work. In 2021, the vehicle began facing issues with its oil consumption, as the oil refill light would appear soon after being refilled. I contacted Listers and was informed by them, that they would contact their Audi representatives for details on how to proceed. I was not contacted by Listers for 2 months. On 17.09.21 the vehicle underwent its annual service which I notified Listers of the oil issue yet again. I was told that the vehicle was fully repaired and was charged £384.59. Nonetheless, 2 weeks later, the oil consumption issue resurfaced. Yet again, Listers informed me that they would consult their Audi representatives on how to proceed. I was not contacted by Listers, moreover, I realised my self, with out being informed by Listers, that the vehicles warranty would expire on 04.10.21. Therefore, I parked the vehicle outside the Audi Listers showroom on 04.10.21 leaving a note on the dashboard regarding the persisting oil issue. The following day, i was contacted by Listers who asked me to provide the vehicles keys, which I dropped off. Subsequently I was given a courtesy car. The A3 was held until 22.10.21. I was told by the Listers service team that they could not locate an oil leak. Therefore, I was advised to drive refill the oil once more and to wait to see if the oil issue persisted after 600 miles. The service team would carry out an oil consumption test should that be the case. After approximately 200 miles on 13.12.21, the issue persisted and I notified Listers, to which I was asked to repeat the 600-mile test. On 27.12.21 after approximately 360 miles the issue persisted and I contacted Listers. Being closed for the Christmas break, it was on 29.12 21 that i brought in the vehicle and was told after 2 hours that the car had failed the oil consumption test. The gentleman dealing with my case, Daniel Wale, advised that I continue to drive the car and refill the oil, while in the meantime Listers would contact their Audi representatives. I was not contacted by Listers for 2 weeks, until I reached out myself on 13.01.22. Daniel Wale informed me that Audi advised Listers to replace the vehicle's engine cylinders. On 02.02.2022, I arrived for an appointment at listers where I was informed that the gentleman dealing with my case, Daniel Wale had left his position. From then on, Joseph Taylor would deal with my case. Taylor informed me that the vehicle's gasket needed to be replaced, which would require the vehicle engine to be stripped. However, the next day, 03.02.2022, I received an email from Joseph Taylor who informed me that "the warranty claim for the 'turbo replacement' had been rejected due to a poor service record". This perplexed me as the issue persisting issue was regarding the oil consumption which required a gasket or cylinder replacement, not turbo. Nonetheless, on 18.02.2022 I was told the vehicle had been fully repaired and that the main issue of the turbo had been rectified. In spite of all of this,after collecting the vehicle, the oil level warning light reappeared yet again soon after 94 miles. I left the car outside Listers on 20/02/22 and contacted them where I was told that the oil will be refilled and I was advised to once again see drive the vehicle to see if the light appeared. I told them to keep the car until the car is fully fixed and give me a curtesy car for time being. listers refused and said we can only top up the oil and if the oil level gets low again you can bring it back. However, I refuse to pick up the car and continue this tedious process. My experience with the vehicle has proved expensive and time consuming. Often, I find myself paying for taxi fares to get to work when the vehicle has been under repair. Moreover, the oil consumption has made usage of the vehicle unreliable for anything beyond driving locally. The oil issue was not getting resolved so i than had to contact with director of the Audi and raised a complaint then I was contacted by Executive Customer Relations Manager Ferzana kadia. Ferzana kadia raised this oil consumption issue with Audi listers service department, she said to me to let Audi listers to try the last time then from there onwards we will see what to do next. However, they tried to fix this oil issue. They Kept my car for 3 weeks and they mentioned to me the oil issue has been resolved. They returned my car back to me, I drove it nearly 400 miles and the oil low level sign displayed again on 26/03/22. This issue has enabled the car to go into limp mode. I contacted them again that the oil issue has not been resolved it was displaying switch off the engine, oil pressure too low. Audi Listers said they will come to collect the car. But again, but again they didn’t bother to contact me for 10 days. The car was parked outside my house for 10 days. On 5th April 2022 i went myself to drop off the car to Audi listers. I then contacted Ferzana kadia And i reminded her what she told me that this was the last try. She will sort something out for me. I told her to replace the car for me,however she was not able to help me out. When she clearly said they will resolve this oil issue. Audi listers mentioned on 05/05/2022 They suspected an issue with the cylinder head within the engine. They kept the car for over a month. They said that my car has been fully fixed which they have been saying for the past 6 months. Audi listers came to drop the car off to my work place on 17/05/2022. Whilst Audi listers driver handed over my car keys, I fully inspected the car in front of the diver. Whilst I was inspecting the car the car boot appeared to be full with the oil below the carpet. I called Audi listers service department and asked them how did the oil leak come under the boot. They mentioned to me that perhaps the mechanic had oil on his gloves. I therefore refused to take my car back from the driver. He took it back to Audi listers. When I gave the car there was no oil spilt under the boot of the carpet. They have blamed me for this issue but i checked the car in front of the driver. Who brought the car to me. I have proof of images on this matter. Straight away i contacted Ferzana kadia and mentioned to her everything regarding this issue. She said she will raise this issue with Audi listers. Unfortunationly it’s been over a week I haven’t had any response from her. On the 18-05-2022 I contacted Audi listers (service department) regarding my car weather the issue has been resolved. Audi listers are now claiming that they have spent so much money on the car and therefore they can’t repair the car any longer. As always they just keep saying that the car has been fixed. However i am not satisfied with the final decision. I have mentioned to them on many occasions to replace the car but they did not replace it. I have also said to them i will pay some money on top please replace the car unfortunately they didn’t replace it. Therefore i asked Audi listers to refund the amount i have paid for the car. Unfortunately I was told I won’t be refunded. Audi listers are now claiming that my car is out of warranty. This issue is ongoing before the warranty was expired. The oil issue has never been resolved. Lastly i have now told audi listers service department that i will be going to motor