Mike B

Avoid At All Costs

Copy of a letter sent to Davy's. I have bought new and second hand cars for over 40 years, never have I met a dealership as rude and as incompetent as this outfit. Would NEVER EVER use them or recommend them service is appalling "I write to express my total dissatisfaction at the appalling level of service received from your dealership My car was delivered to J Davy Friday the 8th July 2022 having gone into limp mode Wednesday 6th in Ipswich Fortunately I was able to get it home to Basingstoke (just) at 45mph… Nothing more was heard from your dealership until Monday 18th July when someone rang to say they had identified the fault as a pipe that had failed and that it would need to be ordered as not a stock item and that it was a known fault of this model… 5th August nothing heard from you a letter was sent to you and Citroen head office expressing my complete dissatisfaction at the service received. My letter also reminded Davy’s that the car had been into them in February for a service and for them to fix the passenger heated seat which had stopped working. I have not even had the courtesy of a response from your company, is this how you treat your customers….?? I was advised this needed further investigation and would need to book the car in again at a later date. The drivers heated seat had been working perfectly and in your investigations your technicians somehow managed to make this also non operative….! A quotation was received of £14,000-00+vat to get both seats working……..! On collection of the car after the February service after getting home the oil warning light came on. I checked the dip stick to find Davy's had neglected to re fill with oil at the service. 10th August an email received from Citroen head office saying they had been trying to ring me. I dispute this as my phone showed no missed calls and they could easily have left me a voice mail asking me to ring them back….! Their letter assured me that someone from Davy’s would be ringing me, needless to say that call was never received…..! I emailed Citroen again on the 12th August stating no contact from Davy’s my car had now been with them for five weeks, I also emailed Davy’s service manager the same day stating my total dissatisfaction at their appalling customer service and lack of response to my emails. Email received from Davy’s 19th August saying the part on back order had finally arrived, was fitted but car was still lacking in performance. I replied same day from France stating I was back on the 5th August, to get the car working along with the passengers heated seat 23rd August email from Davy’s saying further engine investigative work required which would cost £79-50. This I approved by email asking them to ensure the passenger seat was repaired at the same time, working fine when delivered. I ask you this question…. Why would I require only one seat to be repaired if both were not working. This has been put to your service department and again and not surprisingly no response Thursday 15th September I receive the attached quotation stating the turbo has now failed…? Really it was working fine when the car went into limp mode on the 6th July I have lost all faith in your company and its ability to provide a decent service and response time and require the following The car to be returned to me as is but with the drivers side seat working correctly. No ifs or buts, get it sorted and advise when I can collect the car. I am placing engine repairs with an independent specialist who know how to treat their clients"