Joseph F

Disorganised and unprofessional

ooked a service with Lookers Battersea on 14/04/22 & 12/09/22. On both occasions they sent me a confirmation text, to confirm the booking. On both occasions I called on the day, to re-check, only to find out they had to cancel. Probably the most disorganised and unprofessional garage I have ever dealt with. I’m glad my vehicle never made it in their gate. I called x4 times on the 12th. Twice direct with the garage, and twice with central bookings. It was only when I got to the 4th call that someone could definitively say the booking would have to be cancelled. 5hrs of chasing, only to be told they messed up the booking. I was given a different story on every call. If you have a busy schedule, and need to make time for this outfit, you ought to avoid.