Karl A

Karl

Burton Joyce Cars in Nottingham, or BJ Cars, as I now refer to them, really do suck. Unfortunately, they don’t suck in a pleasurable and exciting way, which leaves a guy gripping the pillow, with a big grin on his face, wanting more, and more and more. No. They suck like only a bad blowjob can; it’s toothy, frustrating, highly lacklustre and leaves you with a feeling of anger and emptiness. I keep asking myself why I got in to bed with this company in the first place. I was fooled with the promise of a great car, but it’s been nothing but trouble and now they won’t do anything to help sort out the problem within their “3 month warrantee”. Trust me, the only money-shot you’ll see is the money you’ll spunk fixing all the faults on the car they’ve sold you! In October 2015 Mark sold me an expensive high performance Audi which had a faulty Tyre Pressure Management System (TPMS) (I stupidly ignored the warning on the dashboard at the time, but they would have seen the permanent yellow TMPS light on the dash and were still happy to sell the car with the fault anyway), a faulty rear windscreen washer, a mouldy drivers side door panel and an additional faulty windscreen pump, which developed after I bought the car. I called up within the Burton Joyce warrantee period and explained the faults to the owner, Chris and he agreed on the phone that he would pay me for the cost of parts to get this all fixed. I explained I would rather an Audi specialist fix the fault and I also explained I did not want to have to drive the 150 mile round trip multiple times. He agreed to this and, in the end, I had to make a number of trips to the local Audi specialist much closer to me in St Ives, Cambridgeshire, to get the issues fixed, instead of Nottingham. Having read multiple bad reviews from other customers of BJ Cars (Slurp, slurp, gobble, gobble) I was well aware that Chris’ aftersales customer service was shockingly bad. To say I was apprehensive that Chris would handle such a simple task, i.e. reading an email and setting up a bank transfer swiftly, was an understatement. I sent him copies of the invoices I had spent on parts (£600) and followed up with him the next afternoon. “Give me a chance to look it over”, he said in a passive-aggressive tone. So, I gave him a week and no email or call back. I tried calling and Mark would always tell me he is off picking up cars at auction - dodgy cars with electrical faults, no doubt. I then managed to get through to him on two occasions. Both times he said he would sit down and sort this out within minutes and transfer my money to me. Did he do this? What do you think! He’s that stereotypical second hand car dealer we all hear about who will happily give you a reach-around to get you to buy a car from him, but come back to him with a problem and he just fobs you off time after time. After sending him an email five days ago he then came back instantly saying, “You have my word I will be paying you back” with no mention of time scales. As far as I am concerned, his words are empty. He has no intention of paying me my money back and he expects I will forget and get bored of chasing him, which is why I have wrote this colourful review to make others aware of him and his shocking customer service. Nearly three weeks later and I am still waiting payment. This guy clearly doesn’t understand the concept of developing or maintaining a good reputation and he is certainly not a man of his word. Yes, he will tell you he sells “400 cars a year” and I am sure some of them are OK, but if you buy one of Chris’ bangers don’t expect him to ‘finish you off’ in style! Below are a few links to some other bad reviews. As far as I am concerned there is no smoke without fire!