Anonymous

I’d leave 0 stars if I could

I had my annual service done here and the whole process was horrific. Staff dealing with services are rude. They initially tried to charge me £300+ for a service on a two year old car with 10k miles on the clock. I had my service here the year before costing me £180. I explained I wanted the basic option that would cover warranty (what I had done the year before) and that I didn’t want any additional extras. I was told that the £300+ option was the only option which would keep me in warranty. I explained I would run this past my Dad (much more knowledgable about cars than me) as this didn’t sit right with me. After coming back from a phone call they then went back on what they said and said they would do the £180 option (and ensured me this would keep me in warranty) - the person was only interested in upselling and had blatantly lied to me. After the service they “recommended” I get my brake pads changed - I’m no car expert but I’m quite confident that a 2 year old car with 10k miles on the clock has not ever needed its brake pads replacing so soon. I will be avoiding Arnold Clark in the future and I would wholeheartedly advise others to do the same if you want to avoid a stressful experience with untrustworthy and dishonest staff.