Natasha

Please do your research. Stay clear!!!!!

Don’t even no where to start 🙈 I purchased a bmw series 2 convertible only had it a week and noticed I was smelling a strong smell of petrol and was even worse when I put the aircon on. Phoned them up and told them they did come and get the car from me to have a look but in the meantime I had no car for a week while it was getting fixed the fuel injector had gone and needed replacing. Received the car back and within 3 days of having it back I noticed the car would shudder every now and then this wasn’t right so I phoned them back up to let them know all Chris said was not sure what that could be keep an eye on it. A week later went to go out in the car and when I started it up the engine was very loud and didn’t sound right, drove up the road and noticed I was seeing puffs of smoke coming from the engine and the a drivetrain warning sign came up on the dash which means there’s something up with the transmission or the engine we later went on to find out it was the head gasket was absolutely fuming. Had to send the car back gutted as it was a beautiful car and got my money back which took a long time to sort it out and in the meantime I’ve gone a whole month without a car and having to pay public transport to get to work. Chris was not helpful at all and even tried to say I was at fault because I was driving around in the car with no water and coolant in the car 🤬 aload of rubbish never had no warning lights come on to say they were low and I only had the car a month why wasn’t all this checked before I drove away with the car also if Chris had investigated when I said they car was shuddering it might not of even come to this. A very stressful time with 2 children off school and no car hopfully now I can move on and find a reliable car.