Alex T

I had a poor experience so far

Are you considering buying a car from this dealer? Read this first! I had a poor experience so far with Vines of Guildford BMW. They charge premium prices for a poor quality of work and customer service. I'm not a fussy customer, I really don't have time to go back and forth with them on the phone. Writing this review is not the best use of my time but there are a few things you should know: 1. The home pickup/drop off person played with my entertainment system. It took me 30 minutes to revert it to its previous state. I didn't give you my car for you to enjoy yourself. 2. First time I took my fully loaded 3 series for service they gave me an i3 as a loan car. 3. A common fault with the sunroof wasn't fixed under warranty even though there are plenty of people online that had their car fixed that way. 4. They gave me a phone number to call regarding warranty and was told to call Vines back. I almost got stuck in a loop, I won't do that. There are better ways to recover my money from them. 5. Usually when I call them I'm treated with a defensive and rude tone. 6. They always disable my dash cam when they do a home pickup. It happens that the dash cam doesn't work as well when unplugged and it takes me ages to reset it so it works properly again with the 4G network. 7. They do clean the car when you take it in for service but I think they just use a pressure washer because it always has swirls and marks when it comes back. 8. They are not consistent with the estimates, I received 2 different estimates within 2 hours of each other. I wouldn't recommend Vines of Guildford BMW for your car buying needs.