Amit P

Liars, Conmen, Beggars

1. A high number of reviews on google are fake. Look at the full list, rather than ‘most relevant’ and check the reviewer’s location and past reviews they have made. In sept 2020 it was rated 2.9*….. 2. Your first experience with their service dept may be good as they want you to bring your car back. Visit 2/3 onwards is when they start trying to pile on the bills for extra work that is not needed, start lying and make things difficult as they now have your trust at this point. 3. Damaged my car the last two times I had left the car with them 4. Will do everything they can to avoid warranty and charge you instead – its easier for them and more profitable with less paperwork. No integrity 5. Put over 100 miles on the car whilst it was with them 6. Lied to me about a warranty claim being rejected. Spoke to Audi head office and no warranty claim was submitted. Mr Bernard then said he had submitted it again in an email chain I was in, Audi UK said they still have not received it. He then stopped responding. 7. When I took my car in for an MOT in Q4 2021 he called me telling me there was some suggested work on brakes, windscreen wipers and professionally begged for some expenditure. I took pity and asked him to change the wipers - £50! 8. Said my car needed 14 hours of investigation work to understand the problem. I declined and had the car picked up by a different Audi dealership who confirmed their master technician found the fault within 15 minutes. West London tried to charge me over £1k for the investigation without even finding the problem 9. If you do decide to go here, get everything in writing 10. Take a video of your car and mileage before handing over the keys 11. Fully inspect the condition of your car when you pick it up 12. Don’t be fooled, AUDI UK cannot help you with these guys, so it is no different than going to an independent. Be very careful, hindsight will stop you going back but it won’t help during the first time they try to professionally screw you over Their service advisors: Nayan P: Once I left the dealership, he emailed me asking me if I knew anything about how to set up a call centre in Asia, he then passed my number to his friend for them to call me and ask more. Would you expect this from Audi? Michael B: Proven liar and was not too happy about being caught out as you can imagine. Ollie N: One of the good guys! Anoop N: claimed 9 hours of investigation work to not find the problem and tried to charge over 1k for a further 5 hours. Will smile whilst screwing you over Andy F: Basically, said because I bought the car from a different Audi dealership, my warranty was that of a 3rd party warranty provider and that I have limited options with them for my repair (car wouldn’t accelerate) Audi UK said the warranty was with Audi and when Audi UK spoke with West London, their feedback was that they could not believe how rude they were. Audi UK wont be able to assist with any issues you have here as the dealership don’t care about consequence. Glenn Mathews: When you post a negative review someone usually replies asking the reviewer to contact him to rectify. He was copied in most emails and did nothing The problem starts from the top down. Sytner have West London, Slough & Reading and they are all conmen in comparison to Robinsons & JCT. West London are so difficult to deal with vs Doncaster who collected my car, dropped a courtesy (A8) to me and could not do enough to fix all problems. I can assure you that you will regret taking your car here even if its not happened to you yet, give it time – there will be a 1k-3k bill that you can’t verify, and they know this. Vultures. I imagine the response from west London will be to defer blame and defend themselves please do this so I can post pictures of everything above!. Over to you West London Audi, lets hear some more lies….