Ade F

Mercedes - all sales no service no pride

Purchased a Mercedes A Class 2018. Negotiated deal with Natasha Douglas, all quite professional and speedy. So far so good, a good impression made. Arrangements made to collect vehicle which was then cancelled due to a multi media failure. This took longer to resolve than we were led to believe however we remained patient. Due to work commitments and rail strikes collection proved difficult so arranged with Natasha for delivery costing £100. The vehicle was dropped and Natasha was off in dash quoting dreadful traffic. Foolishly we fell for the speedy handover believing that as a Main Mercedes dealer - what could be wrong. BIG MISTAKE. An obvious dent on the front passenger door, other marks on passenger side, serious chip on front windscreen , the multi media knob was showing white plastic as someone had been clearly picking the black plastic, 1/2 was missing. Then the cleanliness - OMG. This car had not been prepared. Opened the glove box, Mercedes books retrieved and out comes greasy crisps left not in the packet but just loose in the glove box and some stuck to books. Also papers including a parking ticket. The indicator stalk had a substance on it, a large clump which I think may have been ladies foundation ? Plus the spare key did not work - how can Mercedes know it works or if it’s for the car purchased. Called Natasha on her way home, explained how dissatisfied we were. Natasha apologised and said she would sort. Nothing was forthcoming after the weekend of delivery so emails sent to Natasha - auto reply was they were out of office. Contacted Usman Iddris - business manager. Described everything and said pictures had been sent to Natasha. Explained that this was the most disappointing car purchase we have made - and I’m a grandad - not new to this. Was reassured that my faith in Mercedes’ would be restored. Arrangements made for vehicle to be collected tomorrow. No confirmation received so called today. Usman again apologised and said he would check with the driver and email us. Nothing. Now the dealership is closed and Natasha not answering their mobile. Shocking service seriously - like a back street dodgy dealer. Such poor vehicle and poor service . Not sure what the outcome will be here but to say this experience as wrecked a young man’s first Mercedes’ purchase can’t be understated. Avoid this dealer I suggest - can’t be relied upon, and they are bordering on blatant dishonest behaviour.