Dilip O

Absolute shampes!

Minus 5 Star rating - absolute shambles and disastrous service Avoid at all cost! -Purchased a car in April, within a few weeks the stereo stopped playing sound. -Waited 2 weeks to get booked for a courtesy car whilst driving the existing car with the ongoing problem. - Drive all the way to Cannock only to be given a courtesy car with a very foul smell lasting over a week. - Was called within a day or so to be told that there is no problem with the sound and to drop the Courtesy car back asap as they really need it back (very little regard for my car), after insisting they keep the longer they decided to keep until end of the week, which luckily they noticed the problem. - The car was kept for 2 weeks and returned advising that a software update has resolved the problem. - Upon collecting the car and taking home the issue reappeared within 2/3 days and the sound remained totally hard down. -Waited another 2 weeks for a courtesy all whilst driving my car with no sound, in the meantime 2 new issues arise, one with the SOS phone system battery and another with the Drivetrain warning and car may go in to limp mode. - Finally drop the car back off to Cannock again this time given a decent courtesy car and given full assurance from management that the issues will be dealt with. - From their inspection they confirmed that the AMP was faulty and will be sent to a audio specialist, a replacement SOS phone battery will be ordered and the drive train issue was relating to the inlet manifold which will also need replacing. - 4 weeks later the update is that the AMP has been confirmed not faulty and so will require further investigation in to the wiring system, why was this not looked in to initially? The parts for the battery and inlet manifold have only just arrived and will commence the work sometime soon. As it stands, I have only driven the car for approx 1 or 2 weeks without issues and doesn’t seem it will be resolved anytime soon! I have been sold a car which is faulty and not fit for purpose, I have had to cancel my summer plans and get togethers. I totally regret my purchase and totally recommend anyone else from doing so.