Mark

Honesty none, no integrity either

Avoid like the plague. I wasted hours of my time contacting this branch to register an interest in one of their vehicles, reviewing the specs and a personalised video that was sent. I asked if it was advised to reserve the vehicle so not to lose it to another sale and was encouraged to pay the £149.99 to do this (which I did on a Friday at 16:28). After test driving a similar vehicle on the Saturday evening I called on Sunday morning to confirm my wish to purchase and was told the salesperson dealing would be back on Monday. Monday morning arrives and I chase again to be told it has been sold. I asked how that can be as I'd reserved it and told had them I wish to purchase it on Sunday. Was told they would speak to the Director Jonathan Herman. Received a call back in the early afternoon sales person was sorry but essentially "tough", no comms from the Director or even an apology. For a company claiming to be "honest" why were they not honest with the other customer to explain it was reserved and they would get back to them if it was confirmed I did not want to purchase (even though I had already confirmed this on the Sunday). Not honest, quick sale rather than following their policies, customer service be damned. No integrity. All shirt and no trousers. Conclusion: HPL don't care about the customer, only a quick buck. Reservation not worth the paper it isn't written on.