Charlie B

Charlie

I have approached one of your sales executives last 8th February 2016 and inquired again about a possible part exchange of my Ford C-max titanium. I told him about my preference car and he found a Vauxhall Meriva diesel 1.7 liter MVP with just over 10 thousand miles on the clock which is perfect for me. Apparently the bank has agreed to finance my car for an additional £500 apart from the £500 which has been collected already 10 days ago. They have promised me that the car will arrive in 3-4 working days as it's coming from Norfolk? I have been calling them from time to time and they said that they can't find the car for some reason?I phoned them again today 18th Feb. and again same explanation, the car is nowhere to be found.I spoke to my dealer and he said that they can just probably find another one to match my choice.I don't know what's happening now and I am not happy about it.Please investigate this matter according to your normal procedure.Thanks