Rosey S

They treat you like an idiot

I brought my car in, while it was still under warranty with a fault, Norton way Peugeot couldn't find it. I brought my car in, while it was still under warranty with a rust spot under the paint and asked to get it dealt with, under warranty of course, quote made no mention of the warranty and wouldn't listen when I tried to talk to them about it. I brought my car in to get the coolant hose mended because it had a leak, a few days later, when I was parked in Cambridge, I noticed blueish liquid pouring from the car, I called Norton's, absolutely no help, so called the tow truck, I waited hours, eventually it arrived and towed my car back to Norton's. COVID meant I had to make my own way home. There it sat in their garage, for 8 days before they could be bothered to check the hose they had fitted - I had to hire a car because of the delay - When finally they got round to checking it, which must of taken all of 10 mins - yes the engineer had forgotten to attach the hose properly - like I said. Unbelievable! They've cost me thousands of pounds (I finally found the engine fault, identified right at the beginning, and it's going to cost £2k to fix) wasted hours of my time, left me high and dry in the middle of Cambridge, and they have the cheek to send me e-mails as a "valued customer", they didn't value me as a customer they treated me like a total mug.