Dawn

Windscreen distortion

I bought a car several weeks ago from Rayner Cars and there is distortion in the windshield. I had it checked by 2 reputable independent companies - Autoglass and Peugeot, who have both confirmed that there is a flaw in the glass and it is defective. Since the purchase, as a result, it has caused severe eye strain and headaches. So far all Rayner Cars have done (I have dealt primarily with Matthew in Sales) is to offer to pay just half of the cost of a replacement screen, despite being told immediately there there was a problem with it. Their 3-month warranty apparently doesn’t even come into it. I have been told by the Consumer Department at the Citizens Advice Bureau that I am entitled to a refund if I am not satisfied, because this was reported within 30 days and I am entitled to reject the car as it is defective. But Rayner Cars continue to hide behind what they refer to as their ‘legal department’ and they will not give me a straight answer as to what they are prepared to do. They continue to ignore my correspondence, and will not send a proper response, despite promising to do so on multiple occasions. In short, this company is only okay to deal with if there are no problems. Should you have the misfortune of having any issue, they have no interest whatsoever in sorting it out. Buy elsewhere.