Samuele A

20k car with aircon not working

Terrible experience!! I bought a 20k in April everything was fine until I tried to use the aircon during the heat wave and it was faulty. I wrote to the gentleman who sold me the car and I explained that the aircon wasn’t working. He replied this: “ I have been advised by our aftersales team that aircon servicing is only recommended every 2 years and not compulsory. As part of our 142 point check, we do check to make sure the aircon is working correctly and at point of sale it was working correctly. Unfortunately, If 4 months later yours is not working that is not something we can control and these things can happen. If it is not something covered under warranty we can’t be expected to pay for a cars faults or work that is needed throughout ownership.” Basically I bought a 20K car where the Aircon isn’t working and they don’t care whether it’s working or not. Very embarrassing service!!