Seriously U

Would never use this dealershop again.

I bought a car for my son on 5th December 2021, his first car, He was very excited. Had to wait to pick the car up until 15th December to enable the dealership's mechanic to fix a knocking noise on the steering rack. Picked the car up along with a fresh MOT service and three months warrantee. The car broke down on 12th January 2022, would only drive 5mph so it was impossible to take it back to the dealership for repair as we live in Kent and the dealership is in North London. I phoned, explained the situation and got their verbal consent to take the car to my local garage which I did on 14th January 2021. My local garage found:- Broken gear box mount Faulty steering rack and shaft column Two illegal front tyres These faults were put right by my local garage which cost me 1039.20 . Faults which should have been put right during a MOT, ???? I have phoned and written to claim my money back from the warrantee but have been completely ignored. I was about to issue a county court summons when I read the small print attached to the sales invoice which says :- 'Any faults within the warranty period contact us.' I did this but was never issued a repair request authority number. It continues:- 'Do not proceed with the repair until the request has been authorised by us IN WRITING. I was authorised verbally. I feel this is the 'get out of jail quick' card which would be played in any court proceedings. This makes me wonder if the MOT was genuine in the first place and now if a third party warranty was ever in place considering I was never supplied with the third party warrantee givers name. In summary:- BUYER BEWARE. Go some where else for your vehicles.