Krzysztof O

Very bad costumer service

Strongly NOT recommend. Same company as "WeBuyAnyBike". Short story: Waited three weeks to collect my bike. Very poor costumer service once I paid the deposit. I had to re-service my bike after they did it. I had to buy a new battery. And now they don't want to fix the bike on their warranty. Whole story: Everything was going great to the moment I paid the deposit. After that they don't care about the costumer. After three weeks of ignoring my calls, emails and giving silly excuses bike was finally ready to collect. When I went there I was informed that the bike was serviced and they were pushing me to make a payment. Bike looked and started good so I paid. They didn't even say goodbye. Next day at home I noticed that I have to much oil in engine and it had a strange color. So i gave the bike to my mechanic for a proper service. He said that they filled engine with twice amount of oil (1.5l instead 0.7), foam air filter wasn't oiled, he had to clean the chain and the battery is flat. I called them regarding these issues and was told that service was done propely and they'll send me a new battery but after I called to ask where the battery is, they told me that I can buy one myself and I'll get a refund after three weeks. Although I still didn't get it. I fitted new battery and it was dead after a week so I called my mechanic, he told me that something must be draining it. Ritebike told me that I have 30 days warranty so I called them about my battery issue I was told I still have a manufacturer warranty and my local dealer will fix it. My local dealer told me that my warranty expired in march 2021. I emailed them about it but they keep ignoring me so it looks like I'll have to pay for the repairs myself Again strongly avoid this company.