Simona

Simply shocking

I would like to start by saying that in a space of 2 years we’ve purchased 4 vehicles from them. Before buying the 4th one I would’ve recommended them, but our last experience was shockingly bad. The last used car from them proved, in less than 24 hours from pick up, to have been mis sold to myself. I was made to believe that the car I was getting was a 2020 vehicle which at a closer look I discovered it was in fact built in January 2019 and registered 19 months after the dealership received it. When I went back to discuss the matter, one of the managers tried to convince me that the car was in fact built in 2020 and January 2019 was only the date when the factory received the order for the car. He motivated that due to Covid the production has been stopped and therefore been completed in 2020. The conversation stopped when I asked him how is possible for a car that hasn’t been built to have a predelivery service done in February 2019? I had then been passed to the Used Car Sales Manager who tried to blame me for not asking for all the details before buying the car. Again a lie as I have asked to be given the vehicle’s details and specifications, service history and previous owners details before purchasing it. All I got given was a link to where the car was advertised as Jul 2020 and 2020 reg (nothing mentioned about being in fact 19 months older than that), been told that it had 1 private previous owner (nothing mentioned that the car has been sat somewhere for 19 months before being registered) and one service done in may 2022 (when in fact the car had 3 services done 02/19, 03/21 and 05/22). I therefore asked for the transaction to be reversed and been told that the Head of Business will be in contact to discuss. Again a lie as he never contacted me. After a few days of chasing them up I have been told on the phone that they don’t think they’ve done anything wrong, therefore they won’t take any ownership or try to put the things right. Never had an email as they are avoiding to give anything in writing. This being said I have submitted official complaints to all third parties and authorities that could get involved in this matter. I have then been contacted by Soper of Lincoln to get the alloys repaired (as they had some small marks) and they also offered to pay for 1 year subscription for My BMW app services. You would think that they were trying to get the things right, but in fact it leaded to another shocking experience. I took the car in for the alloys to be repaired. Been told that they will be done in 2 days. When I went to pick up the car, one of the alloys wasn’t repaired therefore the car ended up staying with them for another 2 days. Today, when I went to pick up the car the alloys were done but when I checked the tyre pressure they had 3.0 bar instead of 2.3 bar. I even been casually told to let some air out and should be fine. Obviously that I did not took the car until they rectified the tyre pressure but it made me think…. If they are not able to get a tyre pressure right, will they be able to service, fix or replace anything? Now I will leave it to you to judge if you would really like to take your business to BMW Soper of Lincoln. As it is an ongoing situation, I will keep you updated. It will probably get to the motor ombudsman or in court. Till then, at least my review is here for the general public to be aware of what they can expect from this dealership.