Alex

DANGER - AVOID AT ALL COSTS

I had an oil pressure issue with my KTM Duke and it was still under warranty. Shirlaws had my bike for OVER TWO MONTHS with no success in fixing the fault. Eventually I grew tired of their excuses and complained about the service I'd received, explaining id lost faith in their capability to fix my bike. They took great offence to this negativity - I was told that the bike would be delivered to my home address or to another KTM dealership as they were no longer willing to do the work. This would turn out to be the best thing they did. Drysdale KTM fixed my bike in one hour and delivered it to me the next day. Its been a few days now and I can only assume the management at Shirlaws are too ashamed to call and apologies. I hope I received this poor service because, as it was explained to me by Shirlaws - warranty work isn't as profitable (paraphrasing). But maybe I'm an optimist.. I'll certainly never step foot in that dealership again.