David H

Serious defects in car missed.

I purchased a Porsche from Sytner and upon returning home to Cardiff discovered that the air conditioning was smelling and not working properly and the coolant light had come on. I booked the car into Porsche Cardiff with the agreement of the salesman at Sytner, who confirmed by telephone that Sytner had failed to check these. Porsche Cardiff diagnosed serious problems with the car, that had not been detected by Sytner. The works required were not covered by the Sytner Select Warranty as they should have been picked up by Sytner prior to sale of the vehicle. The required works will cost thousands of pounds. This was brought to the attention of Sytner by email, but I received no reply other than to say a manager would call me. No manager called me. I repeatedly telephoned, but nobody would speak to me. This is completely unacceptable and is an ongoing problem.