Mr R

Deceit bigger than any Dent

“Deceit Bigger than any Dent” Purchased a car from Trustford Wakefield 20/05/22 we checked round it twice few-small age related marks but no dents! After enduring tortures’ 2 hours of them trying to sell us extra warranties and other products by the sales man & manager, we finally got to Sign & Paid there asking price. They told us to leave it with them for an hour & half for valeting and for them to go put fuel in (which we paid for extra £25 for but they kept the receipt?) we returned and the car was waiting, my wife sat in it swiftly went through the controls with the sales man and returned straight home (less than 1 hour drive) only to find a serious dent at the top of the rear tail gate on arrival? Also no service books or history just a few receipts, again we trusted them to be honest, open & upfront. We rang them up straight away told to send pictures of the damage which we did. And that’s when Trust ford became Trust Not ford! After six or so emails back and forth Was Told it was cosmetic damage and to go to trading standards? (How bizarre? Must be accustomed to people complaining about them?) Interestingly they did not deny it but rather blame us for not spotting it? (Yes that old chestnut) But they had custody of it last and drove the car last? Yes Cosmetic damage scratches scuffs and dings we can accept no problem? But not a serious dent which looks like somebody has trapped something between the tailgate and roof whilst trying to close it. New bare metal is visible where the paint has come off which is a fresh wound and not at all rusty. We are pensioner’s we trusted them, that’s why we purchased from them, makes you wonder if they would treat their own parents with the same deceit, pressure, & contempt. “Feel Cheated out of our savings”