Anonymous

Do not use !!!!

Bought a car from this dealer in 2021. Firstly I enquired online and was contacted by a salesman who arranged finance for me , I came to view the Vehicle the next day and collect … after a V quick test drive and arranging the sale the salesman disappeared and left me in his office for a while - when he returned he said the car had been sold to someone else , even tho he has pre arranged the sale to me ? Then tried to sell me more expensive vehicles I refused as I had come straight there from work and everything had been pre arranged how could it just be sold . As my car was being used as a px they obviously quoted me less and said my current car needed work so my px price was less and would have to roll negative equity into the new car … anyway sale was completed I drove away . Within 25 mins I had called back to notify them the clutch was not right on the car it was so heavy and struggling to get into gear . My partner had to put the car into gear for me as it was so stiff to move . The car was returned within a week and they said they would have a look at the vehicle . After checking it or so they said , the service manager took me to another bmw and wanted me to listen to how it sounds the same as mine to reassure there was nothing wrong with the vehicle …… even promised to guarantee 3 months warranty on the clutch as he said it was fine . The car wasn’t fine and I again complained … taking the vehicle back again and this time they gave me a custody car and agreed to take the car in for a thorough check over ….. contacting me within a day or 2 to say the clutch needed replacing and as a gesture of good will they would also change the fly wheel . Great or so I thought ! When I collected the car it was apparently all fixed … to me it felt the same the clutch was still heavy the gears were hard to reach , the engine rumbled in neutral STILL! . I tried to contact them several times but nobody was interested . By Xmas 21 so less than 6 months after this so called clutch and fly wheel has been replaced the car was getting worse ! Completely slipping out of gear when being driven , to the point it was undrivable and broke down on the moterway . My 4 year old was terrified and we were left stranded at night on the m62 as the car just wouldn’t get into gear ! The car was then taken to a local garage and I contacted the finance company and was advised to open a claim and force rejection . Which I did , this was ongoing for months as the car sales company lied and procrastinated as much as they could until finally admitting they had lied about the clutch and fly wheel replacement and they were forced legally to take the faulty vehicle back !!!! NEVER EVER EVER BUY FROM THESE , lots of reviews claiming similar mis treatment absolutely awful customer service and awful sales / service men . Conning customers