Mark

Terrible car and worse service

Bought a brand New EQB costing £57k, was told it would do in real world conditions 220/230 miles on a full charge and take 10 hours / overnight to fully charge up. Having had it for 2 months the best I’ve had is 180 miles and it takes well over 32 hours to charge up. It also seems to apply the parking brake whenever it wants to. Mercedes Tonbridge were fairly decent in regards to customer service while negotiating buying the car but now there’s clearly an issue with it seem to have disappeared. They told me to bring it W/C 27th June which was 2 weeks away for an investigation I sent numerous emails and phones calls to get an exact date and eventually got told they’d have to put it back another 2 weeks as they don’t have any courtesy cars. Shockingly bad service from them and reminds me why I stayed away from MB after equally poor service a few years ago. Overall terrible car and worse service. I