Anonymous

DO NOT BUY FROM HERE

DO NOT BUY FROM CAR CITY PETERBOROUGH FENGATE Sales guy LUKE FORTUNE Brought a BMW 1 series from them 5 months ago. After bad customer service and messing us around continuously it finally got delivered in the dark to our house by a driver after telling us it would come on a low loader. It was filthy inside and out , had low tyre pressure and no diesel after telling us because of the customer service it would come with a full tank. Had more scratches all over the car and alloys than originally shown. On further inspection in day light and upon driving the vehicle it made an awful noise and had a big oil leak. We took it to a friend who is a mechanic for them to then tell us it had illegal springs on, the exhaust flexi and DPF filter was hanging off and the underneath of the car has trays on which are covered in oil from front to back of the car. Upon texting Luke he agreed that if we got the springs and that done they would re instate the money. Not trusting a word they said we phoned the finance company to get them to deal with it. They said to get the work done and they would claim our money back for us. So we got the springs done as we have three childrens safety to think about and sent all documents to Luke and the finance company. Baring in mind the car went for an MOT and passed (how is beyond me) before we got it so we could’ve got the MOT garage in trouble but Luke begged us not too and that he would sort this. We then got the exhaust flexi and DPF filter done as the car was draining fuel and making so much noise we was worried more damage would be done if we didn’t as Luke and Finance company were doing nothing fast. We have all invoices Etc which have been sent to Luke and finance company. Finance company finally tell us they’ve spoken to car city and to take the car back to them for them for them to give us a Courtesy car while they fix the oil leak and drive train. I drove with 2 of our children yesterday from Essex to drop off the car and collect a courtesy car. Baring in mind they knew I was coming and my ETA when I arrived they knew nothing about me , our car or the problems with the car and tried to spin me some 💩 that one of their staff had mental issues and doesn’t know what he’s saying from one person to the next and that Luke was in hospital. At first they tried to give me a Peugeot 207 3 door old model baring in mind we stated we needed a car big enough for our family and iso fix for the car seats!! After huffing and puffing they went to their other compound and got a Nissan Quahqai I thought nice we are getting somewhere I then sat and spoke to Dave telling him all our issues etc he said about 3 words and told me we had warranty on the car 6 months which is due to run out next month (which Luke told us we didn’t have) and that I needn’t have drove all this way and could have taken it to a local garage!! However I was there now and said they would be fixing the problem. So he takes my license and does the paper work for this quashqai to then give me the keys and I swap over car seats etc but as I’m doing so the quashqai is filthy inside , has rips everywhere , ceiling hanging off , massive hole where key would’ve gone but it’s push button start , gear stick leather bit missing and then a rear light smashed so I refused to take it and left in the BMW as I was getting no where. Further to my chat with Dave realised that Luke had scammed £150 from us and pocketed it himself so we now have that to deal with on top of everything else!!! Tried to contact finance company yesterday with no avail to what had happened. So my partner drives up there today after telling them yesterday he would be back and expects a car in good condition as a courtesy car. He gets there and everywhere is locked up so he walks round the back where there is a mechanic who calls Dave who says he’s at the compound and will be back in 10 knowing what my partners ETA was! He waits and then Luke rolls up so he tells him it’s unacceptable etc he says he will speak with his boss and then Dave rolls up so he starts telling Dave the problems etc and all he says is I don’t have to give you a car, I’ve changed the car once already and I’m giving you an £11k car (£10,490 to be honest) to drive away in the same price as ours was but in poor condition. So he’s now left in a mondeo 61 plate and apparently they’re going to fix it but I have no faith in them and will be going to Citizens advice, trading standards and small claims court PLEASE SAVE YOURSELF MONEY AND STRESS DO NOT BUY FROM HERE THEY NEED TO BE SHUT DOWN !!!!