Nic

Very poor diagnostics and overpriced

Extremely poor diagnostics skills. They're nice but just simply not very good. At £120 an hour I'd recommend taking your vehicle literally anywhere else. I took my van in to repair a squeak in the engine. Over 8 months, +£1000 in labour and parts and 8 diagnosis I've had a terrible experience with them. I had to ring and chase them once, sometimes twice a day to get progress. They even once returned the van saying it was fixed, when it clearly wasn't. The final diagnosis was the water pump causing the squeak but they refused free labour at this point. I took it to another garage, who diagnosed it as an oil issue and they fixed it first time. No refund offered. Went down the complaints route and was just simply refused a refund with no decent argument. A very thin veneer of a professional process. If I could give negative points I would.