Anon

Simply "Okay", Not the best.

Simply “Okay”. — I purchased a 2017 Audi S3 from R-Symons and at first thought I was getting a great deal. Priced well and offered a small discount with negotiation thanks to Jo but discovered several cosmetic issues with the car after collection. First of all the front bumper and nearside doorsill/side skirt were damaged and what look like “rattle-canned” by a previous owner. The rear bumper was also damaged & scratched. There were various chips and scratches around the car which had been touched in with a solid white paint touch-up stick, contrasting against the metallic white factory paint. The front black grille also had white overspray, as well as the front sensors seemed present but not actually plugged in or fitted into the bumper or grille? The car had also been advertised/photographed with a de-chrome but on collection the car had been taken back to chrome. I therefore had to spend an additional £250 to get the car de-chromed again.. I also noticed a slight audio issue where the levels seemed unbalanced. Upon having the car plugged into diagnostics equipment; there were several fault codes present, one which indicated an issue with the speaker system/subwoofer. But R-Symons did not seem too bothered about this issue when mentioning it to them. Surely covered under their 6-month Warranty but guessing not? Lastly the car was advertised that it had recently been serviced (“3,000 miles ago”) but yet the service light came on a month after collecting it. Not overly happy that after spending over £22,000; within 30 days I then have to fork out more money to get it serviced. R-Symons did offer a small reimbursement but this amount does not even cover HALF of the cosmetic repairs let alone the service. (I have been quoted £2,000 to get all the repairs completed) Seem like a genuinely nice garage with nice people but unfortunately I wouldn’t rush to buy a car from them again. If you are looking to buy a car online or over the phone, I would strongly advise to make a trip and thoroughly inspect the car in person before parting with any cash. Guess I was unlucky on the condition with this purchase, perhaps their Tesla’s have better luck.