Steven F

£24,000 unsafe car. Disgusting service

Naively believing that going with a dealer we had heard of would be safest, we paid 24k for a car for our daughter. We wanted something safe to carry our baby grandson safe. To ensure the car was kept in a safe condition we bought a three years service and mot plan. Six months later when the car was due it's mot we requested a service too. We were told that the car was 28000 miles overdue a service and an independent garage confirmed this was a safety issue as the car was "in a state". We contacted Arnold Clark Leeds who just shrugged it off with "you'll just have to take our word for it that it was done, anyway we can't service your car (Merc)". We asked for the FSH we were assured it had and they couldn't find it. Then we were told we had actually purchased a Clark plan not the upgraded service plan we had been told we were buying and have a receipt for. Two weeks later we are still arguing over whether they will get the car up to a safe standard. Sales people are never available when called and it usually takes several calls and constant hassling to get a return call. Disgusting service.