Jim R

Useless and a crime against car sales!

Choose Peter Vardy, Parks Motor Group, Cinch, Cazoo or even Arthur Daley but no I chose this lot not someone else. An absolute shower of excrement to be polite, so June 2 I'm off work its sunny so out in the garden, have left on car sites am looking for a certain Suzuki Swift Sport close to home. Happily one appears here so finish lawn, weeding and that stuff, Make my way there a 25 minute drive so I can see the car. All near enough good wheels were rough but a common problem on this model so just need a powder-coat. Then it all goes a wee bit wrong enter product consultant Greig , how we doing and are you looking for a car? I tell him yes this one the usual chat about trade in plus £500 extra makes this a great deal. So let me get your settlement figure on your car , sorry I cant office is closed Jubilee celebrations so will get this tomorrow for you and give you a call to update and also we can get you into this car tomorrow 5:30pm if you want. Greig then tells me this is his day off but in for a few other deliveries leave happy. Friday the 3rd comes and goes no calls, text messages (Clark sends SMS messages to update) or no email either. I had already switched insurance at lunchtime for 5:30pm as expected new car good to go- it wasn't so have to switch back to maintain cover that was £25 each way. I think well maybe Greig was held up or never got round will discuss on Saturday as he's sure to call me then, wait around and he doesn't so am left confused, kicker is he also has a Sunday off too. I think maybe he's passed this to say sales manager or someone else, oh no he didn't. Sunday 5th send email to Grieg to say as far as I'm concerned deal is off no contact at all given I have to switch insurance and back and no clue what he's doing called it as over. Am in work Monday 6th and get reply to say as far as he's concerned car is good to go and wants to conclude the transaction ASAP. Mmmm where were you all weekend and why should I come back in now you wasted my weekend , cost me money and more importantly didn't even call despite your protests Greig I know you didn't. My phone is 1 year old and EE gave it an MOT asked them to check in case I had missed anything so nowt on call logs, showed last SMS from Clark which was Seat Glasgow North for my last car so who did you message then? This is then end with Arnold Clark for me or so I thought, it just got worse today 18th received a letter from them telling me I had been declined for finance on 3rd by two different finance companies, strange that as have a very detailed email from Greig dated 6th telling me car was taxed and registered to me and ready to go, So declined on 3rd but on 6th implored by a product consultant to conclude deal with no finance in place , I smell BS here. Someone needs to have a word with FCA how could I conclude a car deal where finance has been declined for me according to Arnold Clark? I already had decided will never use them again because of the radio silence issues , their trade in was £1000 leass than one I have now and for better specced car with lower mileage also finance went through instantly. Oh and you still haven't returned my deposit too Greig. There is basic competence and decency then there is knowing your sh*t however Greig you really know you're sh*t. Lied or over committed or over sold your abilities to deliver, told lies, and then wanted to do a deal without finance being in place, sale manager must love you. Am glad I missed out here will never cross threshold of Arnold Clark again. Greig you truly are the Pinocchio of car sales sorry you wasted my time and please be a decent chap and return my deposit to me.