Adam R

Outstanding After-Sales Support

Mine’s a bit of an unusual review. I bought a Porsche Cayman from Liz and Alan last August, their service was faultless and I was very happy with my purchase. That was until a yellow warning light came on after about only two weeks. It’s nothing that Liz could have predicted, I was just unlucky. Since then, 9 months on, my car has been in and out of Porsche and only yesterday did I pick it up, minus the yellow light, them having had it in bits for the past 8 weeks! It transpires that it needed 3 new actuators (which had been out of stock, awaiting delivery). This is where my review begins. From my very first text to her last September informing her of the issue, Liz took complete ownership of the problem and ‘made it her mission’ to get it sorted. It wasn’t her fault that it all took so long but we spoke or texted each other almost daily throughout, she kept on Porsche’s back like a pit bull and vowed to continue until the issue was rectified. I have never known after-sales like it. She was amazing and, as a gesture of goodwill, once the fix was complete, paid out of her own pocket for the car to be fully serviced, MOT’d and covered by a full Porsche warranty. The service manager at Porsche said to me that she has never, throughout her career, experienced such amazing after-sales support from a used car dealer, devoting so much of her time and energy to looking after me, ensuring everything gets done. Liz, and Alan, went way over and above what you would expect having bought a used car and, despite the frustration and stress which I suffered throughout these nine months, the whole experience was made so much more palatable by their support. When I first met Liz, I said to her that ‘you are very helpful now, and very informative, but does that all disappear once I drive the car away?’. “No”, she said, “quite the opposite, that’s when my job starts”. And boy, did she mean it. Not only will I try to buy my next and future cars through A2B Performance, but I will, without hesitation, recommend them to anyone looking for a quality used car (and wanting after-sales service to match). Thank you A2B. I’ll be back.