Terry T

No after sales service

I purchased a £19000 Galaxy FD66 MYS against a traded in Mondeo for which I was offered £3000. When I went to collect the car my Mondeo had dropped to £2600 due to 'an error in valuation'. At this point I should have gone home, but foolishly carried on. Next item, Paul Gaines taxed the wrong car using my card, my Mondeo, a simple oversight perhaps except that it took me two months to be reimbursed. Two items were missing and four months later one still is, but the worst part is a defective headlight that I didn't discover until a night drive which still hasn't been replaced 'because they are expensive' despite their maintenance people at Revlac stating it needs replacing. How did this thing pass an MOT I ask myself? Four months on and still no headlight, disgusting, zero after sales service when the car should never have been sold like it. So beware, check any purchase you do make thoroughly and stick to your price, annoyingly the rest of the Galaxy is excellent, I just can't drive it at night. Once they've got your money, you're history, so be warned.