Jim O

DODGY DEALERS BEWARE

On the 5th January 2022 I purchased a 2007 (57) Honda CR-V from Intercars Ltd. that they delivered to my home address. 10 weeks later, a loud whining noise comes from the gearbox in sixth gear. I telephoned Intercars Ltd in March and informed them. Nothing was done. I contacted them again on the 4th May (I was ill in April and the car was the least of my problems). They denied I contacted them in March and said the warranty has now expired but offered to sell me more? I told them the car is still protected legally under the 'Consumer Rights Act 2015': Under the 'Consumer Rights Act 2015' all products must be of satisfactory quality, "fit for purpose" and as described. The car is now "Unfit for purpose" and a danger to drive. Intercars Ltd said they will hand the matter over to their "Legal" department to deal with? "Nothing"? No more contact from them. I am now left with a car that is "Unfit for purpose" and a danger to drive. I am unable to afford the legal route so that's it. A £3,695.00 car parked up unable to be used. On the 18th May 2022, I received an email from a solicitor firm representing Intercars Ltd. They informed me that their client Intercars Ltd. will require to inspect the car and the burden is on me to return the car to them. Under the 'Consumer Rights Act 2015 (CRA)’ the onus is on the dealer to return the vehicle to their premises to carry out an inspection not the purchaser. The solicitor also informed me that their client advises that if I am refusing to allow them to conduct their legally obliged inspection that I will not be cooperating within the relevant legislation”. (Threat). On the 22nd May 2022, I sent a letter to Intercars Ltd Solicitors and informed them, in the event of a fault / defect in the vehicle after the period of 30 days and within 6 months, the onus is on the dealer to return the vehicle to their premises to conduct their legally obliged inspection and repairs if required. I said that I was more than happy for this to happen and I fully cooperate in letting your client to conduct their legally obliged inspection within the relevant legislation. I also informed the solicitor if this causes their client inconvenience, I am more than happy to consider the other option open to me under the ‘Consumer Rights Act 2015’, to get a replacement vehicle to resolve this matter. The replacement vehicle must be an SUV vehicle with the same value as the Honda CR-V - £3,695.00. Should this be agreeable to your client, I will require the replacement vehicle to be delivered to me at the same time as the collection of the Honda CR-V. On the 26th May 2022 I received an email from Intercars Ltd solicitor. It stated: "In the alternative, our Client would advise that should you seek to reject the Vehicle they will require the Vehicle to be returned to their premises, and they will make a deduction from the refund value of the Vehicle at 75p per mile for any mileage accrued. Furthermore our Client has advised that reasonable deductions will also be made should there be any damage on the Vehicle that was not present at point of sale. Our Client has indicated as per their terms and conditions, that any refund would take approximately 21 days from date of return of the Vehicle". 75p per mile for any mileage accrued. In my case that is a reduction of £2,625.00 from my refund. Total: ‘EXTORTION’. On the 27th May 2022 I got the car checked for gearbox oil and any contamination in the gearbox (Metal filings due to bearing damage). While the car was up on the ramp, the mechanic called me over. The two front tyres on the inside had the metal ply sticking out on the both of them. The tyres were illegal. Intercars Ltd carried out a ‘Pre Delivery Inspection’ on this car before selling it to me and ticked the tyres as satisfactory? Beware. Intercars Ltd. are CROOKS that sell dodgy defected / dangerous cars. If you have issues after your purchase, do not expect a good outcome.