Safiyah M

Disgusting

If I could have reviewed this minus 5* I would!! I am a nurse and I work full time. All I ask for when I pay premium prices for a car is for it to work properly with no faults! But I am absolutely disgusted with the sale and purchase of my car. Back in 2018 I was sold a 1 series by a very honest and trustworthy gentlemen in sales. The car did me well and if it wasn’t down to the manual gearbox I would have kept it and never looked back at SYTNER sheffield again. Every time I had my 1 series serviced from them they would lie about the brake pads needing to be changed even the brake disks too. Which I naively agreed too, thanks for the scams I suppose!! This time round I went back to ask to change the car for an automatic x1. I was sold a 2018 x1 with low ish mileage. I visited the showroom alone without anyone with me and I feel like I had been taken advantage of, let me explain why… before taking the car for a test drive I noticed some scratches on the sides and the alloys were completely ruined which the sales adviser said would be sorted before I received the car after all of its checks post purchase. I had taken the X1 on the test drive and the sales advisor talked a lot about how good Sytner was and the 12 month warranty that comes as standard with SYTNERS cars. Almost like he knew the car wasn’t right… but seeing a lady all alone perfect opportunity to scam her right? I agreed to the purchase as it drove well on the drive and I took his word for the cosmetic changes that needed to be done. When I went to collect the car I arrived happily with excitement as you do, when I drove the car out of the showroom I had noticed the left side passenger front and back speakers where not working. How? Why? (APPROVED USED CARS APPARENTLY) The scratches were not taken care of and the car was absolutely filthy. The little corners of the car full of grim food crumbs and hair! Why was this not taken care of? Lastly there was an irritating whistling sound coming from the back of the car when the engine was switched on. I called the sales assistants but shocking… they were too busy to answer the phone and did not respond. So I took matters in my own hands and called the servicing team and explained what I had been sold. On the inspection I had explained my concerns which where ultimately observed and even the service gentleman looked embarrassed too. Such a big company with such low standards. I received a call from the sales advisor days after and he was extremely argumentative and said ‘what do you expect me to do?’ Erm ? Maybe not sell faulty cars you twisted fool!!! How did he expect me to drive 12 miles to work ?? I’m paying for a device and my car was in the showroom getting repaired?? Finally they offered me a courtesy car and made me feel rubbish for asking for one! The car took 1 week to repair and guess what they still couldn’t fix the speakers on the inside… why did it take a week then? What else where they working on? They insisted I give the courtesy car back and take the faulty car home and wait for them to call when a part comes in… So they wanted me to drive a car with no music or entertainment? Once I took the car home I had noticed that the automatic gear box had some sort of shortfall every time I would drive over 50mph the shifting of gears would cause the steering wheel to move towards the left. Bizarre I know! It was almost like they sold me a written off car? CAT D!! The car had only done 30,000 miles! Why was it falling apart?? and how can you enjoy your long drives with speakers only working on one side what sort of PREMIUM APPROVED USED CAR treatment is that? The sales guys where so argumentative and rude I mean do you even have qualifications to be working at bmw? The service was awful lots of upsetting calls and sleepless nights and finally I can breathe! I sadly had to give up and go elsewhere. I will never be coming back to sytner. They actually do not deserve any more money from people like us. If you want to get to work with a reliable car do your self a favour… stay away!!