Hodgins

Never again...lies lies and more utter

Since purchase of the above registered vehicle we have emailed Toyota, Toyota Financial Services, yourselves, the Financial Ombudsman Service and the Motor Ombudsman Service and sent so far 217 emails to various people in relation to the appalling Services that we've experienced with your company. We have made an uncountable number of telephone calls and we have visited your sales showroom on a number of occasions. The last visit to the dealership we had to block the entrance/exit of the forecourt with vehicles to reiterate your appalling services. Would you like us to come and have a chat with you regarding this matter in a non-confrontational manner then you may get an idea of the frustration that your customers have to put up with when they deal with companies that continue blatantly lie to gain money out of their customers. Your company sold us a car that was returned to you with problems two weeks after purchase a year later and you continue to fabricate, mislead and try wangle your way out of a problem that your company has created. Upon our last visit on Saturday 21st May your own salesman (Mr Collingwood) reiterated that it would have been far better if the problem were resolved at the earliest convenience rather than dragging the process out. When are you going to acknowledge the problem and resolve the issues? All of the above clearly reiterates that you have no idea of the frustration caused to your customers and to suggest that you are sensing our frustration clearly clarifies that we haven't done enough to reach your attention.