Heather W

AVOID!!

Please do not go to this dealership. In January 2022 Plympton Car Centre sold me a Toyota Aygo for £6,300 with multiple faults: A significant water leak which means that every time it rains the passenger side of the car floods, a faulty clutch which overheats intermittently when I drive, and additional ‘minor’ faults such as broken air conditioning. I’ve brought the car in for the water leak three times and it is still not fixed, and twice for the clutch. The first time I was told there was no issue with the clutch, and less than a month later I broke down on the motorway due to the clutch overheating. After being told by the sales manager, Neil that I would get a refund due to the issues described, he suddenly left the company. I was told he was let go for lying to his customers. How convenient. I was then told AGAIN that there was no issue with the clutch, and that i was probably just “riding the clutch”. Funny I didn’t know you could “ride a clutch” in an automatic car. It wasn’t until leaving a review on Facebook that the issue was suddenly discovered. I was then refused a refund and begged by the owner, Stewart, for one more opportunity to fix the faults (replace the clutch and fix the leak). According to the Consumer Rights Act 2015 I am within my rights to have a refund on this vehicle due to the ongoing faults and failure of the MOT centre to rectify the fault. It is clear to me that the car was sold to me with faults that were not disclosed and were covered up. The faults are STILL present despite multiple opportunities for the dealership MOT centre to fix them. This dealership DOES NOT honour the Consumer Rights Act 2015. PLEASE do not buy a car here, save your money and get something decent elsewhere. I’m now in the process of taking legal action to prevent others from being scammed here, please save yourself the headache.