David W

John Clark Group Used BMW 1 TRUST 0

Used BMW 3 G2 Sale - Problems encountered at pickup and after really mount up. But be assured you are in safe hands..(Ermm! NOT) Sales are not interested in you once the £ has been transferred - BEWARE. 1. Within 2 miles the Engine management light came on - Back into Garage for repair. 2. Driver door painted keycover missing - 3 weeks to get another. 3. Floor mat missing - Noticed after I drove home - 1 weeks to rectify. Preparation = NILL ! 4. V5 not processed for 2-3 weeks by John Clark Group so I couldn't start my personal Reg transfer for ages until the V5 came back from DVLA!. 5. NOT told Road Tax was £520 per year (luxury DVLA tax). That doesn't happen according to the Brian the Sales Manager, but have a look on reviews online and I have news - Others reporting the same thing (just to get a sale). JCG Sales Manager said - I should have known & they have done nothing wrong, so why should they do anything! 6. On renewal of £520 road tax in 2022 - Found out I had lost 1 month of that £520 due to the deal being completed on 29th of month when purchased (not advised of that either)..I didn't need the car on any particular day. JCG Sales Manager said - I should have known & they have done nothing wrong and I should have known, so why should they do anything about it? Offred £500 off my next purchase and £ off the RRP price of a Service - Thats NEVER going to happen as RRP for a BMW Service means how much?(he cant tell me but he is doing his Sales job!!!). 7 . BMW ConnectDrive ran out 5 MONTHS before I was told it would (5 months before it was 3 Years old!) & I no longer have Connect Drive available. Told by Sales Manager at John Clark Group it lasts 3 years from Registration...NEWS to ALL...It DOESNT..BMW wrote & told me its 3yrs 90days from the MANUFACTURE date NOT FROM REGISTERED DATE as was told by this lot.!! Oh & just to be helpful he told me its nothing to do with them its BMW so contact them....JC Group Sales Manager, helpful as always (NOT)!