Mia

Horrible Service- Poor Communication

I purchased a 65 plate Vauxhall Adam in February 2022. It is now May and my car has had to be taken in 4 times due to problems despite Arnold Clark “checking their cars thoroughly before they are sold”. I was told that Arnold Clark are happy for my car to be taken into the garage but i’m not? Why should i constantly have to take my NEW car into the garage when I work meaning I have to pay for taxis to and from the office. It is extremely inconvenient. A few days ago my car also BROKE down and the battery was flat. They told me to bring it back into the garage meaning in less than 3 months my car would’ve been in for 5 different repairs. There is 0 communication in the store. You are passed about person to person and wait days for a call back… if you even get one. The people you speak to are nothing but patronising and seem completely unbothered about your experience and complaints. I was also given a courtesy car the first time it went in for repairs by someone in the team without legally being entitled to one due to my age and so was driving around completely oblivious to this. I only found out by the nearest branch to me, after requesting one during my second visit to the garage, that i should not have been driving a courtesy car and most definitely wasn’t insured. Absolutely shocking service. I am still awaiting a call back regarding the resolution of this situation.