Aman C

Fraudsters!!!

This is going to be the worse car dealer anyone could possibly go for. It's a fraudulent and most unprofessional dealership disguised in a big brand and sits in big building! I bought a Hyundai Ioniq 2018 from them in April and paid £300 for a coating over the asking price which was 16.9k and delivery on top. The car was delivered with front bumper damaged and filthy marks inside out, which was then sent back to get repaired and it was delivered again a few days later. The car has not given me anything but grief since day one! Car was serviced with wrong mileage on service book with 5k over the actual mileage on the clock, tells you a lot about their business and checking standards! From the moment I started driving the car, it kept making terrible noise at the rear of the vehicle and braking system was super noisy too. Spent days chasing their so called manager 'Frank' who didn't had a clue about what a good customer service practice is and infact kept trying to call it a coincidence. He didn't even had a clue that in UK as per consumer act, you can return a car within 30 period if found faulty. It took me an email via Motor ombudsman to make him realise that they are supposed to sell a car in good state. Spent days going to different RAC warranty centres, turns out the car had after market cheap discs and pads fitted which were making terrible noise and the tyres were uneven which was causing noise in the suspension. After I threatned them to return the car, they paid £70 each for two new tyres. I thought this would be end of it, but that's not the case as the car is parked in Hyundai garage while I'm typing this message and is in pieces as there seems to be an another issue with the hybrid unit. I am hoping it will be covered by the warranty, but the sheer inconvenience and bad service I have received after spending over 17k for a car from a garage 2 hours away from me thinking it's a good reputed garage is atrocious. I would never recommend this garage to anyone ever and I really hope people sitting at the top of the company read this feedback and take some action. Don't believe their fake tests they claim to have done on their vehicles!!! Please stay well clear off these people and buy it from the original dealer. I have made the mistake, but I'll post my feedback on all platforms to reach out to other buyers.