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Initial sale great, aftercare lacking

Bought a car from here, sale was great, staff very accommodating and friendly. There was an issue with the electric wing mirror being damaged and not working, which I pointed at before agreeing to purchase. I was assured the part would be ordered and they would call to let me know when I could return for it to be repaired. We are now over 2 months on, I still have not received the log book and I still have not had a call about repairing the wing mirror as agreed when I purchased. I have made several attempts to call them and each time I have been told someone will call me back: they never have. Very disappointing aftercare experience. I will be making a final attempt to get this rectified before making a formal complaint.