Unhappy C

Go elsewhere

My advice is go elsewhere & under no circumstances purchase an extended used car warranty. I was left with a car off road because of failure to order parts when the said they had, which compromised the car passing it’s MOT. They had 4 months notice to get the part, didn’t communicate back to me with any updates & I was then told that I would have to source the part myself by Sharon on the service desk who is rude & unhelpful at every given opportunity. Having seen other similar reviews I decided to take this to small claims court not because I expected to be financially compensated (as terms & conditions of the warranty mean you have no claim against AutoVillage but only against the third party warranty provider) but because after what Mr Boyce boasts as over 40 years of working in the motor industry I believe he needed a short, sharp reminder that the ongoing customer service Auto Village currently provide leaves little to be desired. Maybe after all these years he should be perhaps striving for better than 100% unhappy customer reviews & being rated no 21 out of 21 car dealerships in Cheltenham. Please do better Mr Boyce.