Rebecca

Purchase with caution!

I have had an unfortunate experience with Alpha Motors and I’m writing this review to warn all potential customers to please fully check over your vehicles and paperwork (ie online gov website for mot history etc) before the 30 day period runs out where you can hand the car back for a full refund. I bought a Mercedes’ c class in December 2021 and was very pleased with the service I initially received, very friendly and helpful. I dealt with Lee who was and is very friendly and I don’t blame him for anything. Only the actual company who I believe do not care about the vehicles they sell at all. The engine light come on within the first week to which I took it back into alpha where the light was switched off and I was sent on my way and told it was just a sensor. It come on again within a week or so and I took it back once again. They told me I was low on fuel and it had knocked a sensor and I was sent on my way. Of course the engine light come on again and this time I was furious. I took it back and contacted my finance company who got in contact with Alpha and surprisingly alpha finally did some work on the car. I got it back but it was still having issues (extremely smoky exhaust, trouble starting etc) I took it to my own personal garage to have it looked over to which he discovered the car had the wrong engine! The serial number on the engine did not match the serial number on my logbook! I also discovered that the tyre had wires exposed. This car had apparently passed its MOT and had a full check before being sold. I further discovered the mileage had been clocked back when I did my HPI check/mot history. The mileage was lower the year after the previous MOT. I trusted Alpha and therefore didn’t do my own HPI check which I definitely regret now. How alpha could sell a vehicle like this is beyond me and I would be seriously petrified to purchase another from them. I luckily got a full refund from my finance company but I doubt that would have been the case if I didn’t have my finance company looking after me. When trying to liaise with Alpha when I first started having issues (before the wrong engine was discovered) they knocked £1000 off the vehicle price if I was to return it to them which I refused. PLEASE check over your vehicles and documents before the 30 period runs out where you can return for a full refund.