Sandy D

repugnant attitude

I emailed HGB Motorcycles Park Way Ruislip, HA4 8NS England asking about availability of a Honda cb500f costing £6000, I was contacted by Kevin on 14th April 2022 stating that he had one in Black available, I paid a £200 deposit. It was to be delivered to East Kilbride, Scotland, Kevin forwarded costing for delivery from motorcyclesdeliveryuk.co.uk which they had quoted £200, this was all agreed. Weeks went by without any communications and so I telephoned them, kevin was off sick and so delivery was agreed by the owner Mike to be Monday 9th of May, although I assume he had forgotten to mute his phone and was heard asking if his driver was going to be able to deliver the bike on the 9th May and not motorcyclesdeliveryuk.co.uk as quoted, I asked him to email me confirmation of delivery date. Another fortnight passed still no direct communications from them since taking my £200, in the meantime I had taken out insurance to commence on Monday 9th May for the delivery date. By Friday the 6th May I still had heard nothing direct, I telephoned, kevin was back saying“ Oh thanks for reminding me I had forgotten all about that, I’Il contact motorcyclesdeliveryuk.co.uk for a date “ I told him Mike had arranged delivery for Monday 9th, this date is not happening. As my insurance was to begin on the 9th I called HGB on Saturday 7th for any delivery update, Mike had answered the call and I asked if we were any further forward with a delivery timeframe indeed that he’ had organise the drop off for the Monday 9th His exact words were “ I’ll pass you over to Kevin, kevin deal with this guys He’s Having a Nervous Breakdown” Here we are in 2022 with huge mental health awareness especially through the unpaid work of many Bikers, I suffer from mental health issues myself to such a degree that I had to withdraw from the Fire service. Clearly “ Mike owner of HGb Motorcycles believes this to be Hilarious behaviour. What else is he saying behind customers or staff's backs, there is something way off with this company regarding communication and repugnant arrogance. For me this is not only distasteful but gives cause for concern. It makes me think twice as to why a selling company would stall on picking up £6200 on an available motorbike. Perhaps the bike was never available or has been damaged makes me think twice and I think you should to before parting with your hard earned cash. Overall I do not trust HGB motorcycles and I will not be dealing with them now or in the future, what if something goes wrong with a motorcycle, does anyone reading this think they will Care!