Deolman

Not Worth the time of day.

I had experience of this dealership a long time before it became R&D. Phoned the sales team (sometime 1990's) and informed them I wanted to buy a used vehicle and told them I wanted a Ford Sierra diesel. Having been told they had one I went to the dealership and was then informed they didn't have one and tried to sell me a different vehicle. Having used R&D Manchester for purchasing a number of vehicles over the years with no problems I felt the arrival of R&D Liverpool was good news and decided to take my daughter there to purchase a used vehicle. Again I phoned the sales team and informed them I was looking for a Peugeot 308 diesel and they assured me they had one. However arriving at the dealership they told me they didn't have any and again tried to sell me a different vehicle. From R&D Liverpool I drove directly to R&D Manchester and there the sales team, as usual, went out of their way to find the vehicle we were after and eventually found one in Sheffield which they had delivered to their dealership. If R&D Manchester were able to do this why not R&D Liverpool? With respect to the Service/Repair department, as my usual dealership had failed to diagnose a problem with the Stop/Start Eco system on my Peugeot 308, I decided to take my car to R&D Liverpool for a second opinion. The receptionist asked me if I had the A/C turned on to which I replied it was and she then informed me that you cannot have the air conditioning on if you want the Stop/Start to work! Having had experience of Peugeots over many years I told her that she was not correct. She responded with a very condescending tone of voice and informed me that she had done the 'Technicians course.' (I know as a fact and from the handbook that the A/C and Eco system will work together providing the engine is running) Collecting my car I was informed that there was no problem with the system and the report they gave me simply stated 'Switched off A/C, stop/start works' this was repeated three times. Despite the car being less than three years old an independent Peugeot repair facility correctly diagnosed a defective battery as he had experienced this problem before. As my current Peugeot dealership in Widnes is closing down I am now seeking another service/repair facility, will I choose R&D Liverpool? - no way despite being only 15 minutes drive away from them.,