Anonymous

Cowboys! Stay Away!

I’ve purposely delayed leaving a review as I didn’t want to write it angrily… but months down the line my objective opinion doesn’t change… Repossession UK is an unlawful cowboy outfit… Look past the cheap car prices and keep moving, it’s not worth the risk! This dealer presents themselves in a very professional manner, but it couldn’t be further from the truth. Cowboys is the best way to describe them. I purchased a car last year that was advertised as having one previous owner, 2 keys, and a new 12-month MOT arranged by Repossessions UK… all three were false. I viewed and test drove the car, and everything seemed fine. Fool me, but I didn’t check it had two keys and was disappointed to find when collecting it only had one. Disappointing but not the end of the world. When driving the car home at motorway speed I noticed an issue with the brakes, they were making a noise and vibrating the steering. I took it to a local garage as I live quite far from the dealer… we were shocked to find out the front brakes were completely worn. They were easily a MOT failure and unsafe. The MOT arranged and facilitated by Repossessions UK was false and illegal. I reported this to Repossessions UK, and provided evidence of the worn brakes… they essentially stated its ‘not their responsibility’ and that they use ‘a third party MOT centre’ and didn’t seem the slightest concerned that the fresh MOT’s they’re selling on vehicles are completely illegal, false, and unsafe. They were very unhelpful; wanting to pass the blame and not take responsibility despite the consumer law they were wilfully breaching. Living a considerable distance away I didn’t fight it and just got the car repaired at my own cost. I’d hoped that was the end of my dealings with Repossessions UK… but no, unfortunately not. I believe due to the pandemic DVLA were experiencing lengthy delays issuing new V5’s, and as a result mine didn’t arrive for 3 or 4 months. Remembering the car was advertised as having one previous owner, I was absolutely outraged to see that the V5 listed the vehicle as having SEVEN previous owners. Massively devaluing the car and showing Repossessions UK for the cowboy conmen they are! I again raised this with Repossessions UK who completely denied knowledge, and that they don’t advertise the previous owners. However, it clearly stated on Auto Trader (their primary location for advertising vehicles) that it had one owner. I then asked while viewing the vehicle ‘so it’s just got the one previous owner’ to which they responded ‘yes that’s correct’… a complete lie! At this point I’m completely lost with this dealer! Despite the above, I intend on keeping the vehicle, but I urge you, and plead with you to avoid this dealer. They can’t be trusted and have complete disregard for the consumer law act, and the safety of their customers or other road users. I believe they have the option to respond to this review, so I’ll be interested to hear what fresh lies they spin next. Their integrity and honesty are non-existent, so for those reading this, be mindful of that fact when reading their response. Stay safe – and stay away from Repossessions UK!