Darren C

Absolutely shocking. Avoid.

We bought a car unseen off their description, initial communication was fantastic, all questions promptly answered & videos sent of the car. However, we were charged for delivery despite them advertising free delivery, the car didn’t arrive on three occasions as arranged & upon eventually receiving the vehicle there was a dent in the door, the wheels were terribly corroded, it was unvaleleted & full of pet hair. No spare key, no AA inspection or logbook. After driving the car a maximum of 50 metres the engine management light illuminated so it was taken to a local garage at Virtual Performance’s instruction. An oil leak was found that was so severe that we were told the engine would’ve either seized or the car burst into fire as it was leaking onto the exhaust should we have driven it home from the dealers. Numerous loose parts were found & a £900.00 bill was presented to us for repair. The bill was sent to VP as requested but went unpaid as did the £300 invoice for the wheel refurbishment & the £100 for a smart repair to the door. The car was unusable for the first month of ownership with VP avoiding all telephone calls, emails & WhatsApp messages with recorded delivery letters being refused. Luckily we put £200 on a credit card & have just been refunded all out of pocket expenses by our bank. Avoid these people at all costs unless you have an affliction to undue stress & aggravation in your life, if so these jokers will give you that in spades.