Anonymous

Customer service at it's absolute worse

I was looking for an item for my motorbike. I called twice in the morning to be told Megan would call me back within 15 minutes. This didn't happen!! I drove down and walked around the showroom for 10 minutes before anyone asked if needed any help. I explained what I wanted and was told the lady would be with me in a minute, so I was directed to have a free coffee. After 25 minutes I tried to find a free person to talk to but only one was salesman was on the shop floor who was talking on the telephone. I eventually found Megan who had walked straight past me and went to someone who had just walked in! She was helpful in trying to find the product but unfortunately it was out of stock. What makes things even better was that she called me at 4pm so say that she was returning my call! The whole Chandlers Bmw experience was absolutely shocking. Senior managers are seen walking the shop floor and not engaging with customers, thank christ I bought my car and motorbike from a decent dealers. Would I go back to them, never!!!!!