Bethany

Dissatisfying service at Stebbings

“Dissatisfying service at Stebbings” My elderly grandparents traded in their car as they was looking for a smaller one. Their only requirements was for the new car to be economical on fuel, ideally a Diesel engine and an automatic. A sales representative sold them a car that was a manual, which my grandfather struggled to operate effectively, and a VERY uneconomical petrol. As a result of this they soon discovered only a few days after the purchase/exchange that this was a very impractical car for them. We went back to Stebbings only one week later and explained that the car was not suitable for them and they would like to either have their old car back or exchange the car for an automatic diesel model. To much dismay we was told that they could not do this and would purchase the car back £3,500 less than what they paid for it. I asked the sales rep to see their terms and conditions only to be told that the sales rep HAD NEVER SEEN ANY TERMS AND CONDITIONS BEFORE and DOESN’T EVEN KNOW IF THE COMPANY HAS ANY! There are no terms and conditions listed on their website. I then proceeded to ask for the manager to be told that he had left early as he lives over 2 hours away and that there was NO ONE ON SITE OF AUTHORITY! The sales rep took my phone number and email address and explained that the manager would be in contact the next day, I mentioned that it would then be over a week since the purchase which may result in us being over the cooling off period (if there was one). The sales rep said that we have their word on the fact that we came in within a week of purchase asking for a swap or to get their old car back. We had no choice but to leave very dissatisfied and discontented with the service provided. My grandparents the next day found a different car at a different dealers which would give them £3,500 more than what Stebbings offered them for the purchase of the car! I have not felt the need to write a review before but I need to share our experience after such shocking service from such a large company! If you are considering purchasing a car from Stebbings make sure you ask for their terms and conditions before purchasing!